The RAF lifestyle is mobile, therefore you will likely move a number of times during Service. When it comes to housing, there are a number of options for Service personnel and their families. If you are moving or considering changing accommodation type, this page is for you.
Housing and Accommodation Help Topics
SFA Key Contacts
Pinnacle provides your central contact points for applying for SFA, repairs to your home and home moves.
The Home Hub (coming soon) will allow you to interact with Pinnacle on most issues via an App.
Email: [email protected] (Please see our ANDA pages for the confidential email address for these issues)
Tel: 0800 031 8628 (overseas +44 (0) 161 605 3529)
- Option 1 Repairs – Repairs team, available 24/7, every day
- Option 2 Moving home, including applications and allocations – Home Services team, available from 8.30am – 4.30pm Monday to Friday
- Option 3 Planned maintenance (compulsory safety checks) – Compliance team, available from 8.30am – 4.30pm, Monday to Friday
- Option 4 Compliment, complaint, or anything else – Customer Insights team, available 8.30am – 4.30pm, Monday to Friday
Defence Homes Website
The DIO Defence Homes website hosts the latest SFA information and updates. It is a helpful source of information and support for personnel and families in SFA.
Families Hub – Accommodation
The Defence Families Hub includes lots of useful accommodation links for Service personnel and families, including relevant policy, JSPs and related benefits.
Housing Related Topics
Recent accommodation news
Service Family Accommodation News Update “Housing Matters” July 2026
DIO have launched "Housing Matters" a new podcast created for military families. This podcast lifts the lid on military housing and the issues that matter most to Service Personnel and their More information
Tackling damp and mould this winter
Over the last few years Pinnacle has made substantial progress in tackling reported damp and mould. Condensation is usually the biggest cause of damp within homes, and we know this More information
Big Improvements Coming to Service Family Homes
Great news for Service families! Homes across the UK are getting a major upgrade as part of a big push to improve military accommodation standards. The Defence Infrastructure Organisation (DIO) More information
