The RAF lifestyle is mobile, therefore you will likely move a number of times during Service. When it comes to housing, there are a number of options for Service personnel and their families. If you are moving or considering changing accommodation type, this page is for you.
Housing and Accommodation Help Topics
Winter in your Service Family Accommodation
Pinnacle has developed a guide to advise you on how to prepare your home for winter and how to respond should an issue arise.
New housing contract
The new housing contract, Furture Defence Infrastructure Services (FDIS), is designed with the family and the family home at the heart. FDIS Family First is the commitment made by DIO, Amey, Pinnacle and VIVO and details of what this means for you.
SFA key contacts
Pinnacle provides your central contact points for applying for SFA, repairs to your home and home moves.
The Home Hub (coming soon) will allow you to interact with Pinnacle on most issues via an App.
Email: [email protected] (Please see our ANDA pages for the confidential email address for these issues)
Tel: 0800 031 8628 (overseas +44 (0) 161 605 3529)
- Option 1 Repairs – Repairs team, available 24/7, every day
- Option 2 Moving home, including applications and allocations – Home Services team, available from 8.30am – 4.30pm Monday to Friday
- Option 3 Planned maintenance (compulsory safety checks) – Compliance team, available from 8.30am – 4.30pm, Monday to Friday
- Option 4 Compliment, complaint, or anything else – Customer Insights team, available 8.30am – 4.30pm, Monday to Friday
Housing options
Housing Related Topics
Recent accommodation news
DIO Accommodation Update: Service Family Accommodation update
Here's the latest update from the Defence Infrastructure Organisation on all things related to those of you living in Service Family Accommodation (SFA). Winter Preparedness Announcement Earlier this week, Secretary More information
2024 DTS Civilian housing brief dates announced
Interested in finding out what civilian housing options are available to you? Defence Transition Services have just announced their Civilian Housing brief dates for 2024. What are Civilian Housing Briefs? More information
Widened Accommodation Entitlement policy launches in limited locations
From 31st October 2023 the widened accommodation entitlement at limited locations (WAE(LL) will take effect. It will run until March 2024, when the New Accommodation Offer goes live. The widened More information
