New housing contract
The new housing contract, Furture Defence Infrastructure Services (FDIS), is designed with the family and the family home at the heart. FDIS Family First is the commitment made by DIO, Amey, Pinnacle and VIVO and details of what this means for you.
SFA key contacts
Pinnacle provides your central contact points for applying for SFA, repairs to your home and home moves.
The Home Hub (coming soon) will allow you to interact with Pinnacle on most issues via an App.
Email: [email protected] (Please see our ANDA pages for the confidential email address for these issues)
Tel: 0800 031 8628 (overseas +44 (0) 161 605 3529)
- Option 1 Repairs – Repairs team, available 24/7, every day
- Option 2 Moving home, including applications and allocations – Home Services team, available from 8.30am – 4.30pm Monday to Friday
- Option 3 Planned maintenance (compulsory safety checks) – Compliance team, available from 8.30am – 4.30pm, Monday to Friday
- Option 4 Compliment, complaint, or anything else – Customer Insights team, available 8.30am – 4.30pm, Monday to Friday