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Monday 28th June 2021

Getting the Right Care in the Right Place

The way people access A&E services has changed to keep patients and NHS Scotland safe – making sure everyone gets the right care in the right place.

Local A&E departments remain open for those who have a life-threatening emergency. However, to ensure patients have the fastest access to the treatment they need, anyone with a non-life-threatening condition who would usually go to A&E should now call NHS 24 on 111 first, day or night, to be directed to the right NHS service.

If A&E is the most appropriate place to provide the right care, patients will either be directly referred to A&E by NHS 24 or a telephone or video consultation with a senior clinical decision maker.

This remote consultation approach is designed to avoid unnecessary trips to hospital; reduce waiting in busy A&E waiting rooms and to allow people to access care as close to home as possible. NHS 24 on 111 is also there for those who need urgent medical attention but can’t wait for their GP practice or dentist to re-open. GP practices continue help with urgent care during the day.

Those with life-threatening conditions including suspected heart attacks or strokes, severe breathing difficulties, severe bleeding, or severe injury should continue to go straight to A&E or call 999.

For further information on where to access the right medical care, visit NHSinform.scot/right-care

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