Tuesday 29th June 2021
The RAF FF met with Tom Silvey, Operations Manager for Amey Defence Services and discussed a range of issues experienced by St Mawgan families at St Eval. You can read Amey’s response below, which will be sent by letter to residents of the St Eval Service Family Accommodation (SFA) site…
SFA works in St Eval estate
We are aware that a number of complaints have been raised during current SFA refurbishment works within RAF St Mawgan on the St Eval estate.
Our contractors take pride in delivering good customer service so we are disappointed to hear that the quality of work, the behaviour of some of the workmen and the length of time taken to complete the work in your properties has been poor.
Please be assured that we are engaging directly with the contractor concerned and working with them to ensure these issues do not reoccur in the future.
We have also recommended that the Defence Infrastructure Organisation (DIO) permit a temporary downgrade of SFA charges for your property. We will continue to engage with DIO fortnightly and commit to updating the Chain of Command by way of Town Hall meetings.
Thank you for bringing this issue to our attention. We are always looking at ways to improve our customer service and your feedback is an invaluable part of the process.
Should you have any concerns please do not hesitate to contact the Site manager at the local project office or contact us through the Amey contact Centre on 0800 7076000.