Tuesday 12th November 2019

Salary: *£20,235 – £21,300 (*Starting Salary) pro rata
Hours of work: 22.5hrs Monday to Friday
Morning position 9am – 1.30pm
Afternoon position 1.30pm – 6pm
Location: Leicester   

We have an exciting opportunity for an energetic and enthusiastic Customer Care Team Leader to join our small friendly contact centre to oversee the day to day multi-channel communications with our members, donors, beneficiaries and volunteers.  The Team Leader will be responsible for the coaching and management of 3 Customer Care Advisors, as well as call handling, and will ensure the team delivers outstanding customer service on a variety of subjects including membership, welfare, events, volunteering and trading. 

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