Summer removals guidance for Service Families 2025:
Summer is the busiest time of the year for Armed Forces housing allocations and removal activity. Suppliers will always strive to meet preferred dates, however because of the volume of requests, on occasions this is not always possible.
To help manage this busy time and ensure you have a smooth experience, families are asked to consider this advice and guidance when planning for move-ins/outs and removals:
- Book your pre-move-out appointment with your Housing Officer as soon as you apply for your next SFA (at least 30 working days ahead of your scheduled move-out date). We have extended the time to complete a pre-move-out appointment from 14 to 30 working days, allowing more time for you to receive advice on moving-out and guidance to prepare your house in meeting the move-out standard.
- If circumstances allow, please only request services during the last week of July and first week of August if you are unable to move at any other time. These are particularly popular dates and tend to be fully booked in advance.
- We understand how important it is to receive your next allocation and status of your application as soon as possible. Pinnacle have 15 working days to process your request, we kindly ask you do not chase for an update before this timeframe.
- You can start planning your removal as soon as Assignment Orders are received via the Agility Portal. To start the process, you only need the location and not a confirmed delivery address.
- Once you have been allocated SFA, it is advised to confirm availability for removals before booking a move-in/out appointment.
If you have any questions or concerns, please contact Agility directly (remember to include your service number).
For further guidance, please visit the Pinnacle website.
