The Modernised Accommodation Offer will update accommodation entitlements, improve the standard of Single Living Accommodation, update the Overseas Accommodation Offer and, overall, give Service personnel and their families more of a say in how they live.

The development and design of the policy has been informed by research and engagement with Service personnel and families, including through a three-year pilot which led to changes to the policy and how it is implemented.

Q&A

What will change under the Modernised Accommodation Offer?

Changes under the Modernised Accommodation Offer include:

  • Support for weekly commuters

    Waivers of Single Living Accommodation charges will be extended so that all personnel who have a Privately Maintained Property or retained Service Family Accommodation will receive a waiver, in accordance with current single Service rules irrespective of rank, age or marital status. Service personnel that benefit from the existing Single Living Accommodation waivers will continue to pay nothing.

  • New standards in Single Living Accommodation

    A minimum standard for Single Living Accommodation has been agreed and we have been assessing the entire Single Living Accommodation estate to understand where rooms are currently failing to meet this. This is now informing where investment is needed.

  • Increased support to buy a home

    We have already made Forces Help to Buy a permanent part of our accommodation policy and, under the Modernised Accommodation Offer, we will offer further support for first time buyers when Service personnel purchase their first ever home at a new assignment location, refunding up to £1,500 of their legal expenses.

  • Improving the overseas accommodation offer

    While the Modernised Accommodation Offer will begin its roll out in the UK, we are already looking at how to roll out as much of it as possible overseas, beginning with pilots at selected locations. Overseas accommodation policy will also be broken out from UK policy to make it easier to understand and allow it to consider the different realities of living in other countries (such as where air conditioning is more important than loft insulation).

Changing family accommodation entitlements – paused whilst terms of review are agreed

  • Why has the Service Families Accommodation offer been put on pause?

    Given recent concerns, Ministers decided to pause rollout of elements of the Modernised Accommodation Offer related to Service Family Accommodation to enable a review to take place.

    The review is being taken forward in collaboration with Front Line Commands. Ministers have been clear they remain committed to widening entitlement for Service Family Accommodation to those in Established Long-Term Relationships and parents with non-resident children.

    Whilst elements of the offer relating to Service Family Accommodation are paused, from 11 March 2024 elements of the offer relating to Single Living Accommodation will go ahead, including improving the standard of Single Living Accommodation; and retaining the Single Living Accommodation waivers, and extending them to those newly entitled Service personnel who maintain a main home away from their assigned location no matter age, service or relationship status. Service personnel that benefited from the Single Living Accommodation waiver will continue to pay nothing; but also, Service personnel who have not previously benefitted will now do so.

    From 11 Mar 2024, further support will also be available for Service personnel becoming first time buyers, refunding up to £1,500 of their legal expenses.

  • Who made this decision?

    The Secretary of State for Defence and Minister for Defence People and Families took the decision to pause the Service Families Accommodation elements of the Modernised Accommodation Offer, taking account of recent concerns including an online petition that gained 20,000 signatures.

  • What elements of the offer have been removed?

    The element of Service Families Accommodation has been paused whilst a review is taking place. This includes:

    A pause to plans to enable those in Established Long-Term Relationships and/or parents with non-resident children to become entitled to subsidised family accommodation.

    A pause to plans to allow single Service personnel to be able to apply for subsidised family accommodation.

    A pause to plans for those Service personnel who would have been newly entitled and already renting in the private market to be able to apply for a subsidised rental payment.

  • When will we know what is going to happen?

    The scope and timing of the review are currently under consideration. We will continue to communicate to Service personnel over the coming months on the progression of the Modernised Accommodation Offer.

    To contact the Accommodation Support Cell email: [email protected]

  • Who should we talk to if you have any concerns?

    Please contact the Accommodation Support Cell: [email protected]

  • I rented a property expecting to get payments on the 11 March 2024 – will I still receive my money and will it be backdated?

    If you rented a property solely based on what your perceived entitlement would be on 11 March 2024, and can demonstrate that you have been financially impacted by your decision, you should contact the Accommodation Support Cell to discuss your options. [email protected]

  • Can I still apply for Surplus?

    Yes, you will be able to continue to apply for surplus Service Families Accommodation under the current JSP 464

  • I live in surplus will I need to move out?

    You will not be required to vacate your surplus Service Families Accommodation on or after the 11 March 2024.

  • Is accommodation still going to be needs based?

    At this early stage the scope of the review is still being determined and we cannot at this point pre-judge the outcome or advise on how entitlement to Service Families Accommodation will be calculated in the future, as this is all in scope of the review. We will be communicating with Service personnel in the coming weeks to understand their housing needs which will inform the review.

  • Can I still contact the Accommodation Support Cell?

    Yes, you can raise any queries with the Accommodation Support Cell at: [email protected]

  • How will we know what’s happening – will you be transparent in the process?

    We will communicate through several different channels over the coming months:

    Gov.uk
    Discover My Benefits
    Defence Connect
    Social Media
    SWAY
    Your Chain of Command

  • I have seen a DIN asking me to update my JPA why?

    The Chief of Defence People has directed that all Regular and Full Time Reserve Service – Full Commitment Service personnel, Units and Establishments are to undertake actions to update records on the JPA.

    These updates are mandated for completion by 12 April 2024 to update and improve data quality on JPA and to inform the review of the Modernised Accommodation Offer.

    The MOD wants to gain a clearer picture of the demographics of its Service personnel and to use this data to improve our understanding of the potential demand for family accommodation.

  • How do I apply for my Single Living Accommodation waiver?

    You should approach your HR team with evidence of entitlement by (same as Get You Home (Travel)) JSP 752. 07.0405 para (c)):

    Group One
    – Mortgage documents, Land Registry documents, Ground Rent, Tenancy Agreement or License to Occupy including full details of the property.

    Group Two (either one, mandatory)
    – Council Tax bill for the current year (or overseas equivalent) for a property which is wholly or partially owned by the Service person, or is a property on which the Service person is a signatory on a tenancy agreement, as detailed in paras 02.0137 and 07.0404 a-c

    – Utility bill (gas, electric, water, telephone but not mobile phone) (to be dated within the last 4 months)

    – Buildings and/or contents insurance (for the current year)
    Direct Debit or Giro bank evidence of payment of any of the Group Two documents above (to be dated within the last 4 months)

    JPA user guides have been updated with instruction on what needs to be done on JPA to apply the waiver.

  • How do I apply for Refund of legal expenses?

    Refund of Legal Expenses (New Buyer) can be claimed by first time buyers in arrears on the completion of a house purchase as a Residence at Work (RWA) address. Service personnel must begin, or have begun, their assignment at the relevant duty station within the same or previous tax year to then the RWA was purchased.

    Refund of Legal Expenses (New Buyer) can be claimed via production of the actual legal expense costs paid by the Service person in accordance with the time limits set out in JSP 752(FAM), Chapter 1. Evidence showing date of purchase completion is via production of the legal conveyancing completion statement (Known as the Date of Entry/Settlement date, on the title sheet in Scotland).

  • How long will I get the Single Living Accommodation Waiver for?

    The waiver will last for at least 12 months whilst a fair and equitable alternative mechanism is scoped that encourages best use of the defence estate whilst continuing to financially support Service personnel who maintain another home.

    Service personnel will be given at least three months’ notice before the waiver is removed.

  • Where can I find more information on the Modernised Accommodation Offer?

    You can find out further information on the Modernised Accommodation Offer through:

    GOV.UK
    Discover My Benefits
    Defence Connect
    SWAY
    Or speak to your Chain of Command, Welfare Officer or Housing Col.

  • Do I need to do anything right now?

    At this point in time unless you are newly entitled to the Single Living Accommodation waiver, Refund of Legal Expenses or Overseas, you do not need to do anything, although you are mandated to read and follow the instructions contained in 2024DIN01-028 dated 12th March 2024.

  • Who will be entitled to family accommodation in future?

    At this early stage the scope of the review is still being determined and we cannot at this point pre-judge the outcome or advise on how entitlement to Service Families Accommodation will be calculated in the future, as this is all in scope of the review. We will be communicating with Service personnel in the coming weeks to understand their housing needs which will inform the review.

  • What’s happening with the overseas pilot?

    The Accompanied Established Long-term Relationship Overseas pilot (limited locations) will continue as planned to 31 March 2025 and is not impacted by the review of the Service Families Accommodation elements of the Modernised Accommodation Offer.

    The pilot increases accommodation entitlements to personnel in an Established Long-Term Relationship at HQ British Forces Cyprus (BFC) and the Falkland Islands.

    For more information on the overseas pilot visit: Here

  • Will Single Living Accommodation entitlements change?

    Longer term accommodation policy work is looking at how Single Living Accommodation structures can be used to support the wants and needs of Service personnel better.

  • If I am in surplus accommodation in an Established Long-Term Relationship, do I need to move?

    No. If you are already in an Established Long-Term Relationship and occupying surplus Service Family Accommodation under legacy policy, you will remain on your surplus license until your next assignment post the launch date when you can apply under the Modernised Accommodation Offer.

  • Is support for parents with children who only live with them some of the time going to be continued under the Modernised Accommodation Offer?

    The new offer relating to Service Families Accommodation is currently paused whilst a review is undertaken. The intention is that if eligible, parents with children who stay with them for 80 nights or more per year will be entitled to subsidised family accommodation.

  • What has the Government had to say on this?

    Message from Minister for Defence People and Families, Andrew Murrison MP

    Modern Accommodation Offer paused by the Ministry of Defence

  • For more information contact: [email protected]